Community Management

Your social media presence goes beyond your social media posts. You also need to interact with your audience and listen to their needs. This might take time and commitment, but we’re here to help!

Through our Community Management service, we strive to keep your audience happy, engaged, and loyal to your brand. You’ll drive meaningful interactions through your social media presence and grow your follower base in time. It’s your chance to be active in the most relevant discussions surrounding your brand.

Community Management Light

$ 99 per Profile, per Month
  • Instagram, Twitter, Facebook*
  • Up to 150 interactions per week
  • 30 Day Money Back Guarantee

Community Management Standard

$ 149 per Profile, per Month
  • Instagram, Twitter, Facebook*
  • Up to 200 interactions per week
  • 30 Day Money Back Guarantee

Community Management Plus

$ 249 per Profile, per Month
  • Instagram, Twitter, Facebook*
  • Up to 300 interactions per week
  • 30 Day Money Back Guarantee

What to Expect?

 How does this work?

We’ll send you the Intake Form
Step #1
After you purchase one of the Community Management Services, we will send you an intake form you’ll have to fill in. The intake form has several questions about your business and your needs.
We’ll send you the Intake Form
Designated Bee
Step #2
After you fill in the Intake, a designated Social Media Specialist will get in touch with you to let you know what’s next.
Designated Bee
Profile Analysis
Step #3
We’ll take a good look at your profile to see what you’re doing great and what we can improve. Then we’ll get started.
Profile Analysis
Monthly Reporting
Step #4
At the end of each month, you’ll receive a report with the results of our actions.
Monthly Reporting
Sit back and Relax
Step #5
From Monday to Friday, your designated bee will make sure you’ll be the coolest voice in the comments section & increase your profile’s exposure. You can just sit back and relax, we've got you covered.
Sit back and Relax
CM
Light
CM
Standard
CM
Plus
Onboarding
Growth Strategy
Interactions
Supported Networks
InstagramTwitterFacebook
Total No
Interactions
/Week
150
200
300
Basic interactions
*FB not included
Initiating Follows
Initiating Comments
Initiating Likes
Advanced Interactions
Story Interactions
Logo-Instagram Created with Sketch.
Retweets
Logo-Twitter Created with Sketch.
Activity In Groups
Logo-Facebook Created with Sketch.
Inbox Management
& Comment replies
Inbox Management
Basic
Basic
Advanced
Inbox replies
Up To
20/wk
Up To
50/wk
Up To
100/wk
Inbox Management
Frequency
Daily
Daily
Daily
Comment Replies
Basic
Basic
Advanced
Replies To
Comments Received
Reporting
Monthly Report
Hours Saved/Month
Hours You Save
Each Month
16
24
40
Price
Price
$99
/Profile
/Mo
$149
/Profile
/Mo
$249
/Profile
/Mo
Get Started
Get Started
Get Started

Community Management Light

Community Management Standard

Community Management Plus

Onboarding

Before starting with the growth process, we'll analyze your account and propose a growth strategy.

Growth Strategy

Interactions

We interact with a number of new accounts on a weekly basis.

Total no of interactions/week

up to 150

up to 200

up to 300

Supported Networks

We will interact with your target audience by initiating follows, likes & comments.

Basic Interactions

We will interact with your target audience using connections, likes & comments.

*Facebook not included

Initiating Follows

Initiating
Comments

Initiating
Likes

Depending on the social media platform selected, we will interact with your target audience using story interactions, retweets & activity in groups.

Advanced Interactions

Story interactions

Logo-Instagram Created with Sketch.
10 Retweets / Week

Retweets

Logo-Twitter Created with Sketch.
10 likes/comments on relevant posts

Activity in groups

Logo-Facebook Created with Sketch.

Inbox management & comment replies

We will answer to your inbox messages & notify you if they need your attention.
Basic = messages we can answer with a simple query on your website.
Advanced = messages we will answer using an FAQ

Inbox management

Basic

Basic

Advanced

We answer several messages you receive on social media.

Inbox replies

up to 20 / week

up to 50 / week

up to 100 / week

How often we reply to messages received on social media.

Inbox management frequency

daily

daily

daily

We will answer to your comments & notify you if they need your attention.
Basic = comments we can answer with a simple query on your website.
Advanced = comments we can answer using an FAQ

Comment Replies

Basic

Basic

Advanced

We will reply to comments received from your existing audience.

Replies to comments received

We will send you a monthly report, with stats showing the evolution of your community.
Reports vary in the type of information they present, depending on the social media platform selected.

Reporting

Monthly Report

Hours saved/month

Hours you save
each month

16

24

40

Price

Price

$99

$99/ Profile/ Mo

$149

$149/ Profile/ Mo

$249

$249/ Profile/ Mo

Quotation Created with Sketch.

SocialBee has far surpassed my expectations, and I am delighted.

I loved how easy the platform is to use, and the customer service is superior. I felt like a part of the SocialBee family, not a customer who paid and was left to wander the platform alone.

Since working with SocialBee, I have grown my audience and increased engagement.

SocialBee is, by far, the best social media platform I have worked with.

What you should consider before buying the service

Published content

It’s the chronological order of doing things, the content that you have posted on your account will be seen by the people that we engage with, therefore, an account with 0-15 posts has a lower chance to receive any reactions back. We also recommend posting posting at least 3/4 times per week. If you don’t have any content posted just yet or you’d like to do it more often, we can do it for you with the Social Media Specialist service.

Sales and Followers​

Just engaging with people does not guarantee a boost in sales. However, what’s guaranteed is an increased customer retention. By showing prospects how active & helpful your brand is, they will feel comfortable trying out your product or service.

FAQ

How long does it take from the time I pay until the time it's all running?

It usually takes less than one workday for us to email you and ask for the intake form responses, plus any other questions we might have. Then, it all depends on how quickly you fill out the intake form. If you know your market well, it takes 10-15 minutes at the most.

Once we have your replies, it usually takes us between one and two workdays to get started with your onboarding. It all depends on the complexity of your account and if we have follow-up questions or not.

So, all in all, the entire process usually takes a couple of workdays from pay to yay!

What do you guys do differently?

– We engage with users on a more personal level, trying to create a connection with them, rather than just exchanging likes or follows.

– The main purpose of this service is to grow a community before anything else; a community that will support your brand’s growth and that engages constantly with you on Social Media.

What's the intake form?

The intake form is a small questionnaire that we ask our Concierge customers to fill out, so we can provide the best services. Shortly after you fill out the intake form and you become a customer, we’ll email you the link.

Depending on the service you have, the form will differ, but the main idea is for us to better understand your business and your needs. Don’t worry – filling out the form is quick and fun.it’s quick and fun to fill out.

Do I need a SocialBee Platform license?

No, you don’t. Though the platform would help you with posting on social media 

But if you want to use this service without having a SocialBee license, email us before so we can set that up for you.

Can my account get blocked, locked or suspended?

These social media platforms have certain limitations when it comes to the number of actions we can do per hour and per day. Those limitations vary also depending on the account’s size, how old the account is, how active. Based on those limitations, they can temporarily lock your account or ask you to change the password.

All of the above can be possible factors for Instagram/Twitter to block or lock your account. You’re not the only one that is happening this to. However, if they will notice that you’re constantly active and the likelihood for this to happen to you will decrease.

For bigger accounts, this happens less often, as social media platforms see big accounts as active accounts. No account got ever suspended because of using this service, so no need to worry.

Growing an account is challenging, but when you want to make an omelet you need to break some eggs. That being said, we highly recommend that you don’t give up after some obstacles that appear along the way. This is what grass roots marketing is all about: perseverance and consistency.

How come I should just use hello@socialbee.io?

We use a ticketing system behind our hello@socialbee.io shared email, so we can easily manage our workflow, assign each email to the right bee, and work together as a team whenever it’s needed.

This way, when your designated bee is on holiday (yes, even bees need some time off from time to time), another bee can take over and have the full context of your business. Plus, whenever there’s a need, we can jump on a video call with you. Just let us know.

How do I get started?

Step #1

Log In to your SocialBee Account here. In case you don’t have an account yet, just create one here.

Step #2

Connect your social media accounts in the SocialBee Dashboard here, by clicking on “Connect Profile”.

Step #3

Go to Concierge, select the service you want for the main account you’ll use it for, and make the payment.

Once you’re done, we’ll get in touch to get you started. If you have any questions: 

Have a one-on-one call with a SocialBee specialist!

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