SocialBee Jobs

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Social Media Specialist

The Mission of the Position

The mission of the Social Media Specialist – or Social Media Bee – as we call them, is to grow our customer’s social media accounts.

They will implement SocialBee’s Concierge Services and propose improvements when possible.

They are responsible for offering our customers a great service when it comes to their social media profiles.

They deliver quick customer onboarding and relevant curated content, at a top quality, in line with social media best practices.

Required Outcomes

Customer Satisfaction

Ensure a 90% (or more) customer satisfaction

Maintain a timely, clear, and valuable communication with the customers

Grow the Accounts

Use SocialBee’s tools and processes to grow the customer’s accounts

Monitor and improve the grow criteria for each customer

Curate Content

Use SocialBee’s Tools & Processes to Curate Content

Include appropriate #hashtags when needed

Competencies:

Organization & planning – Your friends always rely on you to plan all the aspects of that trip you’re all looking forward to.

Attention to detal – Did you catch that?

Proactive – You’re proactive, and we can rely on you to tell us what we can improve, even without asking.

Communication – You’re assertive, communicate clearly and concisely, both in writing and while speaking.

Teamwork – You get along in a team, and the team loves you.

Multi-tasking – You will constantly get questions from your colleagues and the customers, so you need to be able to easily juggle all of them at the same time.

Social Media Savvy – You know all the new social tools and techniques out there.

You are aligned with our values – Knowledge of magic tricks is considered a plus 😉

Nice to have:

Audience research – You can point to the right audience for a customer, by doing audience research, segmentation, and targeting.

(Copy)writing – People can’t stop reading what you write, nodding all along.

Deep understanding of the main social platforms – Facebook, Twitter, LinkedIn, Instagram, Pinterest are not just for fun for you. You know them intimately and understand them.

Great at curating content – Regardless of the topic, you can find great content.

Visual intelligence – You know your way around visual editing tools and can quickly create enticing images to share on social media.

SocialBee Jobs

Social Media Specialist

The Mission of the Position

Required Outcomes

Customer Satisfaction

Grow the Accounts

Curate Content

Competencies:

Nice to have:

Requirements:

Benefits of Working at SocialBee

Grow together with the company

Great team and working environment

Lots of support and learning opportunities

Flexible work schedule

International customers

Pleasant surprises

Is this a great match?