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Are you a Social Media Agency?

No, we are NOT a Social Media Agency. We’re a SaaS (Software as a Service) Tool that also has a few Concierge Services. And even though for some small businesses or solopreneurs we replace the need of an Agency, many of our customers have their own Social Media Managers or work with an Agency. In fact, many Agencies love to work with us as well. If you’re an agency, find out more here.

What do I get during my FREE Trial?

You get full access to our Accelerate Tool, so you can connect up to 10 social profiles and get all the features of our platform. You also get our unconditional love.

What happens after my trial ends?

If you’ve found value in SocialBee (who am I kidding? I’m sure you did!), you can just pick the plan that suits you best, make the payment, and become a customer. If you haven’t – a bee cries and you won’t be able to keep using SocialBee anymore. But we’ll still love you. That’s what unconditional love means.

Do you offer a trial for the Concierge Services?

No. We have real humans (we call them our Social Media Bees) doing manual work for each concierge service, so we want to see your commitment for this. We do offer 30-days money back guarantee also for the Concierge Services, though, so if you’re not happy with the service, we’re happy to refund you.

How do I cancel my trial or monthly subscription?

You can cancel from within the app, or just email us at hello@socialbee.io and we’ll take care of it all. We’ll be a bit sad, I’m not gonna lie, but we’ll get over it. Yes, we’ll still love you. Maybe a bit less, though. (What did you expect?)

What payment methods do you accept?

Once you decide to upgrade, we accept most payment methods: credit/debit cards from Mastercard, Visa. AmEx, and others. We also accept PayPal and more.

All payments are securely handled by FastSpring.

What if I pick the wrong plan?

No worries. This can sometimes happen. Like the time I wanted to pick regular honey but picked spicy honey instead. Your mistake won’t burn you as it burned me, though, because you can upgrade, downgrade, or cancel whenever you want. If you downgrade, you’ll even be credited on a pro-rata basis.

Are there contracts or commitments?

There are no contracts or commitments. Just our promise to always love you.

What’s the difference between Free Trial and Risk-Free?

Free Trial gives you access to our tools for 14 days, but you don’t get any Concierge Services. With Risk-Free you have to pay for the required services, but if you’re not happy with it, you can just cancel within 30 days and we’ll do a full refund. Risk-Free!

What’s a Social Media Bee?

It’s not a what. It’s a who 🙂 The Social Media Bees are our smart, fun, and supportive humans that are here to help. They are Social Media Specialists and they can manage your concierge services if you have any.

What are the Concierge Services?

This is where the Social Media Bees work for you. We have a few specific services we can help with – like the Content Curation, or Social Media Specialist. We still work within the compound of the SocialBee Tool, but we can save you lots of time with the Concierge Services. Find out more about them here.

So you have both Tools and Services?

Yes, we do. It can be a bit confusing, at first, but it’s actually quite simple.

It’s like buying a Marguerita Pizza (the tool – Bootstrap, Accelarate, or Pro), and then paying for any extra toppings (our Concierge Services) you might want. And unlike a pizza, if you don’t like or don’t need such a topping anymore, you can just remove that one.

Can I have multiple Concierge Services?

Please do! As our concierge services are delivered by the Social Media Bees, we are limited by our availability, so get them while you can.

Still have questions?

That’s no problem. Questions take us forward. Well, actually the answers do. Nevertheless, you can check out our Documentation, the Features page, or just reach out. We’ve tried smoke signals in the past, but they tend to be quite unreliable, so just drop us a line at hello@socialbee.io.